Do I need to have an account to place orders?
No, you can also place an order as a guest. But there are some advantages if you have an account with us:
- Rapid payment process
- See easily the status of your order and the order history
- Receive updates that detail our new launches and special promotions
What happens if I forget my password?
On the login page, click on "Forgot your password?" And it will be redirected to a page where you can create a new password.
What happens if I wrote the incorrect email address?
Communicate with us so that we can change your email address. We can change your email address, name and address, but we can not change your order. Therefore, enter your address with all the details; Otherwise, the package that we send you by mail will be returned to us, or simply ignore your request to save everyone from the problem.
Are there exchange rates?
All our transactions are based on EUR. If your credit card is based on another currency, the total of your order will be calculated according to the daily exchange rate of the date on which your card issuer processes the transaction.
What payment methods do you accept?
We accept the main credit cards (Visa, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, postal orders, direct bank transfers, debit card payments or reimbursement.
How safe is my order online?
When buying online with your credit card, all your information is entered into a SSL secure web page. Then, your information is encrypted with SSL and is sent directly to the network of our credit card provider, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.
How do I change or cancel my order?
We reserve the right at any time after receiving the order to accept or reject the order, or any part of it, to our exclusive criterion, even after the customer receives a confirmation of the order or after the card has been authorized of credit. If the credit card has already been authorized for purchase and the order is canceled, we will emit a credit to the original payment method.
Any cancellation made after an order has been made, it will be subject to a cancellation fee of € 0.5 Regardless of the time when the order has been made (even if it is only one second later) since the commercial processor / credit card charges us a cancellation fee.
Keep in mind that any order that has already been packaged or sent can not be canceled.
How do I configure my shipping address?
Since our website and our service are based on English, all the information that entered must be an input method in English, including scores. If certain letters of your address contain letters that are not in English, we recommend that you use similar ones in English. For example, can change the letter "?" A "C".
Can I change my shipping address after placing an order?
Note that your shipping address can not be reviewed after the order has been processed or sent. Please update your shipping address to your residential address instead of your vocational address, since we do not know how long the customs department of the destination will have the package waiting.
When my order arrived?
The delivery time is based on the option of shipment you have chosen. Once the order has been sent, we will send you your email tracking information the next day, since the tracking information is generally available 24 hours after you have sent the order. We are not responsible for the delays caused by the customs department of your country.
How do I perform a follow up on my order?
We will send you your email tracking information as soon as your order has been sent. Usually, you will receive the tracking number one day after we have sent your order.
You can track your orderhere.
Can I use several discount codes in an order?
The promotion and discount codes can not be used together with other promotions and discounts unless otherwise indicated.
What do I do if it is missing items on my order?
If something is still missing, contact us immediately.
When will my order process?
All orders are managed and sent from our store in Aisa. Please wait more time to process your order during vacations and seasons of rebates.
We process orders from Monday to Friday. Orders will be processed within a period of 2 to 3 business days from the date of the order and will be sent the next day after the day of processing. Keep in mind that we do not send on weekends.
Contact us if you do not receive tracking confirmation after 5 business days from the day you completed your payment.
Will taxes and customs be charged?
The prices that are displayed on our site are free of taxes in US dollars, which means that you may need to pay for taxes and taxes once you receive your order.
Import taxes, tariffs and related customs tariffs may be collected once your order reaches its final destination, which are determined by your local customs office.
The payment of these charges and taxes is their responsibility and we will not cover them. We are not responsible for the delays caused by the customs department of your country. For more details about the charges, contact your local customs office.
How do I return an article?
If you are not satisfied with your purchase and want to return an item, contact us within 30 days after receiving your order. Provide your order number and the reason for your return. Our customer service team will review the return request and send more instructions if the refund is approved.
For a list of final sales items, see our returns policy. All returns must be under original conditions with intact packaging.
What happens if the items I received are defective / incorrect / damaged?
Contact us within 7 days after receipt of your order if you received incorrect, missing or defective merchandise. Include your order number, photographs of the articles and all related references when receiving your package. We will do everything possible to resolve your case as soon as possible.
How long does the return process last?
The processing of returns can take up up to 14 business days from the day we receive your return. We will send you an email to confirm once your return has been processed.
When will I receive my refund?
All reimbursements will be credited to your original payment form. If you paid by credit or debit card, reimbursements will be sent to the card issuing bank within 7 to 10 business days after receiving the returned item or the cancellation request. Contact the issuer bank of the card if you have questions about when the credit will be counted on your account.
If you have not yet received a credit for your return, this is what you should do: Contact the bank / company of the credit card. It may happen some time before the refund is published in your account.